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Refunds and Returns

  • Cancellation, refunds and changes are not allowed after payment is made for an order, unless the item is out of stock/discontinued.
  • We do not allow any returns and refunds upon items that has been received by customers.
  • Exchanges are eligible upon items that has been received with the following condition:
    1. Obvious manufacturing defects such as torn clothes.
    2. Not worn and washed.
    3. Proof of video or photo must be sent to our @rae.store Instagram DM or email sales@raestore.com for verification purpose along with:
      - Order number
      - Full name
      - Contact number
      - Short description of issues/defects on the item
    4. Item must be returned within 7 days from the receiving date.
    5. Exchanges will be made via courier and a tracking number must be provided by the buyer. Otherwise, a self-pickup can also be made.
    6. One-on-one exchanges will be made for the same item only.
    7. If the same item is out of stock and one-on-one exchange is impossible, refunds will be allowed.
  • We reserve the right to reject any exchanges that is deemed inappropriate.

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