Refunds and Returns

• Cancellation, refunds and changes are not allowed after payment is made for an order, unless the item is out of stock/discontinued.
• We do not allow any returns and refunds upon items that has been received by customers.
• Exchanges are eligible upon items that has been received with the following condition:
  1. Obvious manufacturing defects such as torn clothes.
  2. Not worn and washed.
  3. Proof of video or photo must be sent to our @rae.store Instagram DM or email sales@raestore.com for verification purpose along with:
     - Order number
     - Full name
     - Contact number
     - Short description of issues/defects on the item
  4. Item must be returned within 7 days from the receiving date.
  5. Exchanges will be made via courier and a tracking number must be provided by the buyer. Otherwise, a self-pickup can also be made.
  6. One-on-one exchanges will be made for the same item only.
  7. If the same item is out of stock and one-on-one exchange is impossible, refunds will be allowed.
• We reserve the right to reject any exchanges that is deemed inappropriate.