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Refunds and Returns

  • Cancellation, refunds and changes are not allowed after payment is made for an order, unless the item is out of stock/discontinued.
  • We do not allow any returns and refunds upon items that has been received by customers.
  • Exchanges are eligible upon items that has been received with the following condition:
    1. Obvious manufacturing defects such as torn clothes.
    2. Not worn and washed.
    3. Proof of video or photo must be sent to our Instagram DM or email for verification purpose along with:
      - Order number
      - Full name
      - Contact number
      - Short description of issues/defects on the item
    4. Item must be returned within 7 days from the receiving date.
    5. Exchanges will be made via courier and a tracking number must be provided by the buyer. Otherwise, a self-pickup can also be made.
    6. One-on-one exchanges will be made for the same item only.
    7. If the same item is out of stock and one-on-one exchange is impossible, refunds will be allowed.
  • We reserve the right to reject any exchanges that is deemed inappropriate.

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